Why can't I generate a monthly ZEN account statement?
If you're wondering why the button for creating a statement is greyed out, there might be a few reasons:
- no transactions on your particular currency account,
- transactions on your account are not settled yet - only Completed transactions are visible on the account statement,
- the current month is not completed yet - you may generate statements only for completed months (for example statement for November becomes available at the beginning of December).
If you need an account statement for the current month that is not completed yet, our agents will be able to generate one for you.
Do you need help? We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email firstname.lastname@example.org (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.
See also: Generate an account statement