We ask for basic details about the sender and recipient to make sure your transfer goes through smoothly and stays compliant with financial regulations. This information also helps protect you from fraud and scams.
Why this information is needed
As a licensed financial institution, ZEN.COM is required by law to collect specific details for some payment transfers. This usually means information about:
- The sender (payer), such as their name(s), date of birth, residential address
- The recipient (payee), such as their name(s), date of birth, residential address
Providing these details helps avoid delays and ensures your transfer meets regulatory requirements.
How this protects you
Sharing sender and recipient information adds an extra layer of security. It allows us to, for example:
- Check that money is not being sent to suspicious or high-risk companies
- Help protect you from falling victim to scams
- Identify names linked to public figures, such as politicians or their close associates, who must be monitored more closely under the law
These checks are standard and required across the financial industry.
What to expect
Payment verifications are a normal part of how financial services work. They can happen at any time and do not mean that something is wrong with your transfer.
If you receive an email or notification from ZEN.COM asking for transaction details, make sure the request comes from the @zen.com domain or directly from the ZEN.COM app. If everything looks correct, follow the steps shown in the request to complete the verification.
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