If you see this message, it usually means there is already a ZEN account registered with your personal details, but with a different phone number and email address.
This can happen if you previously created a ZEN account and now try to log in or register using new contact details.
What to do
First, try to log in using the phone number you used when you originally registered your ZEN account.
If you no longer have access to that phone number, we’ll help you recover access to your existing ZEN account.
How to recover access
Contact the ZEN Support Team using the email address connected to your ZEN account.
If you no longer have access to that email address, write to us from your new address. In your message, include:
- your old phone number with country code, for example 🇩🇪 +49, 🇬🇧 +44, or 🇵🇱 +48, used to register your ZEN account in the past
- your new phone number with country code
What happens next
We’ll guide you through identity verification to confirm it’s really you.
Once everything is verified, we’ll help update your login details so you can access your account again.