If you paid for an order using ZEN Payment Gateway and haven’t received your product yet, the first step is to check whether the payment was completed.
Step 1: Check your transaction status
When you started the payment, you received a confirmation email from ZEN.COM.
Open that email to see the current status of your transaction.
You can find explanations of each status here: What does the status of my transaction via ZEN Payment Gateway mean?
This lets you quickly confirm whether the payment went through or is still pending.
Step 2: If the payment is completed, check with the store
If the transaction status shows completed, but the product hasn’t arrived yet, the next step is to contact the customer support team of the store you purchased from.
The store is responsible for processing orders, shipping products, and sharing delivery updates. They can give you the most accurate information about timelines, delays, or fulfilment issues.
When to contact ZEN.COM Support
Our support team is available 24/7 to help with payment-related questions or issues connected to the transaction itself. Contact us if there’s an issue with your payment, or if the transaction status doesn’t change to completed even though you paid successfully.
ZEN.COM does not sell or deliver products purchased through partner stores. For delivery status, order tracking, or missing items, the store’s customer support will always be the right place to start.