Reward Zone

What is the Reward Zone moneyback programme? Reward Zone is a loyalty programme in the ZEN.COM app that lets you collect Shards when you pay with your ZEN PRO car... How to complete Quests Quests help you earn extra rewards as you use the ZEN.COM app. Each Quest gives you Experience Points (XP) to increas... What are Statuses in Reward Zone Your Player Status shows how far you’ve progressed in the Reward Zone. As you complete Quests, you move through three... Why did my Reward Zone Status, or XP amount decrease? You achieve higher Player Status by completing ZEN Quests available in your ZEN.COM app. Completing each Quest grants... How to collect Shards You earn Shards as you use your ZEN account, and they help you build Stones in the Reward Zone. Here’s how Shards are... How to exchange Shards to Stones You can turn your earned Shards into Stones whenever you want. It only takes a moment and helps you move closer to th... Show more

My Quest didn’t complete after I finished a task It can be confusing when a Quest doesn’t complete even though you’ve done the task. In most cases, one small requirem... My request to use a Stone is processing Sometimes a Stone you use in the Reward Zone moneyback programme needs an extra check. This usually happens when the ... My Stone couldn't be used for a transaction Sometimes a Stone can’t be applied to a payment, and you’ll see the message “A Stone couldn’t be used”. When this hap... My Deals Stone didn’t work If your Deals Stone didn’t apply as expected, it can be confusing. Let’s look at the most common situations and what ... My Deals Stone is unavailable or expired If your Deals Stone isn’t available when you want to use it, it usually means it expired or the partner store is taki... Show more