Account

How will my account move from ZEN UAB to ZEN UK? To meet UK regulatory requirements after Brexit, ZEN accounts registered in the UK will move from ZEN UAB (our Lithua... How to change phone number Need to update your phone number? You can easily do it in the ZEN.COM app to keep your account secure and ensure you ... How to change email address Important For security reasons, you can’t change the email linked to your ZEN account during the first 14 days after... How to change name, date of birth, or document If you need to update your name, surname, date of birth, or the document used for identity verification, the Support ... What to do if I need to confirm my data? If you received a notification asking you to confirm your data, your account needs a quick review to stay fully activ... What to do if my identity document is expiring? If you received a notification that your document is expiring soon, it means it’s time to update your document so you... Show more

I can’t log in to the ZEN.COM app If you can’t access the ZEN.COM app, you’re in the right place.Select your situation, and we’ll help you get back int... I can’t log in to the ZEN.COM Web Portal If you can’t access your account via the ZEN.COM Web Portal available on MY.ZEN.COM, you’re in the right place. Selec... I forgot my ZEN.COM app passcode If you can’t remember your passcode, you can reset it through MY.ZEN.COM or the ZEN.COM app. You’ll need your phone n... My one-time text message (SMS) password isn’t arriving Not receiving the text message (SMS) code when you try to log in to the ZEN.COM app? Here are the most common reasons... I don’t recognise a fee in my transaction history Seeing an unfamiliar fee can be confusing. Let’s walk through what it might be, where to check the details, and what ... I can't download my account statement If the “Generate statement” button is greyed out, it usually means the statement is not ready yet. Here’s what to che... Show more

How to manage ZEN.COM app settings Want to make your ZEN.COM app feel more personal? Adjust things like biometric login, passcode, sound, or theme in ju... How to check my transaction history You can view your ZEN account transaction history in the ZEN.COM app. It helps you see what came in, what went out, a... How to enable push notifications from the ZEN.COM app If you’re not receiving updates from the ZEN.COM app, turning on push notifications helps you stay informed about pay... How to change language of the ZEN.COM app Want to use the ZEN.COM app in a language you’re most comfortable with? You can change the app language in the app se... How to change language of the ZEN Web Portal Want to use the ZEN Web Portal in a language that feels natural to you? You can switch it anytime in just a few click... How to switch between Personal and Business accounts If you use both Personal and Business ZEN accounts, you can switch between them in just a few taps, no need to log ou... Show more

What are ZEN subscription plans? ZEN subscription plans let you choose the set of features, fees, and benefits that fit how you use your ZEN account. ... What is the difference between Platinum and Pro Plans? If you’re choosing between Platinum and Pro, the main difference is access to rewards. Both plans have the same fees ... How to manage your ZEN Subscription Plan You can manage your ZEN Subscription Plan anytime so it fits what you need right now. Whether you want more benefits ... Why was my ZEN Subscription Plan changed? Your ZEN Subscription Plan can change automatically in a few situations. This usually happens when a billing period e... How to use ZEN promo codes If you received a ZEN promo code from one of our partners, you can apply it while creating a new ZEN Personal account... How does the free trial of ZEN Plans work When you open a ZEN Personal account, you start with a free trial of your chosen Plan. It gives you space to explore ... Show more