How-to
How can I transfer money from my ZEN account to another bank or account?
Answer
In ZEN, you can transfer money by account number (local, SEPA, or SWIFT transfers), transfer to other ZEN users (ZEN Buddies), transfers by card number, and make digital currency transfers.
If you're viewing this article on a device with the ZEN app installed, click this link to go directly to transfer ordering.
To transfer funds in the ZEN app:
- Log in to the ZEN.COM app on your device.
- On the main screen, tap the ZEN mascot, and choose "Transfer":
- Choose the currency you want to transfer.
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Select the transfer type you want to make. If it's your first transfer to the recipient, you will need to add their information beforehand.
- For bank transfer, you need to provide recipient's account number in IBAN format (e.g., PL12 3456…) and recipient bank's BIC/SWIFT code.
- For digital currency transfer, please click here to learn more.
- For transfer to card, please click here to learn more.
- For ZEN Buddies transfer, please click here to learn more.
- In the last screen, insert the amount and reference of the transaction. You will be informed about any fees or the processing type depending on the transfer you choose. Read everything carefully to avoid mistakes, and confirm the transfer.
Please note that after confirming the transfer, it's not possible to edit its details or cancel it. - Done! Transfer was ordered.
See also: SWIFT and SEPA transfer types information, Checking the status of an outgoing transfer