Question
Who is eligible to activate 2 years of Extended Warranty for electronics in ZEN? Which products are covered under the 2 years of Extended Warranty?
Answer
To be eligible to activate the 2-year Extended Warranty on electronics, you must have an active ZEN Pro subscription on your individual account, or an active ZEN Pro Card on your business account and the following requirements need to be met:
- You must pay for the entire transaction using the ZEN Pro Card and add the product to our system. As part of this process, you will need to provide basic information about the product, including the serial number, which will be required when requesting a refund. The service document must contain the same serial number as the one registered in our system after purchase.
- When registering a product in the ZEN application, you must attach a proof of purchase of the product. This can be a receipt without the buyer's details, a named receipt, a named invoice, as well as a company invoice.
- The extended warranty covers electronics with the same protection as the manufacturer's warranty (excluding damages).
- It is valid only for new products, purchased from companies registered in the European Union, the United Kingdom, Norway, or Switzerland (excluding Duty-Free Zones).
- The product must have a manufacturer's warranty of up to 36 months.
- The service covers the reimbursement of repair costs up to the value of the product purchased with the ZEN Pro Card.
- You can register an unlimited number of products under warranty — each product should be registered with a new application, as each piece of product has its own unique serial number.
- You can submit a maximum of two (2) warranty claims per year.
- The total value of all claims made by you under this warranty cannot exceed EUR 5,000 in a calendar year.
- You must have an active ZEN Pro subscription on an individual account, or an active ZEN Pro card on a business account. If you cancel your subscription/card or your ZEN Pro subscription/card becomes inactive for any reason for more than 3 days, the warranty will no longer apply to the items registered in the ZEN application.
Please make sure to read the ZEN Pro Extended Warranty Terms for a full description of the service.
What can be covered by ZEN Pro Extended Warranty?
The following products can be eligible for the warranty:
- Audio and video equipment including televisions, home cinema projectors, home entertainment systems, cameras, video cameras,
- GPS systems,
- Mobile telephones,
- Electric gardening tools,
- Communication and computing items (such as desktop PCs, laptops, monitors, photocopiers, fax machines, scanners, game consoles, modems, notebooks, tablet computers),
- Computer software and other accessories to computers not fully assembled by the manufacturer,
- Electrical household appliances including washing machines, tumble/washer dryers, dishwashers, cookers, ovens, refrigerators, vacuum cleaners, clothes irons, toasters, electric toothbrushes.
What cannot be covered by ZEN Pro Extended Warranty?
The items and situations that cannot be covered by ZEN Pro Extended Warranty, according to our Terms, include:
- Non-electrical items,
- Motorized vehicles of any kind, scooters, bicycles, watercraft, caravans, trailers, hovercraft, aircraft, and parts or accessories for any of these items and consumable products necessary to their use and maintenance.
- Boilers or furnaces.
- Genuine goods sold through unauthorized channels in direct competition with authorized distributors.
- Items which do not have an original manufacturer’s warranty valid in the European Union, the United Kingdom, Norway, or Switzerland (other than a Duty-Free Zone).
- Items which do not have a specification or that are not available in the European Union, the United Kingdom, Norway, or Switzerland (other than a Duty-Free Zone).
- Items not bought as new, or modified, rebuilt or refurbished items.
- Items which are purchased for resale.
- Items that are specified by supplier as a consumable item or items that shall be thrown away after usage, included, but not limited to bulbs, fuses, batteries, filters, belts, bags, and printing cartridges.
- Installation or rebuild expenses or changes on an item.
- Cleaning expenses, including, but not limited to filter on a washing machine, video, and cassettes.
- The cost of rectifying blockages (except in the cooling system of refrigeration equipment).
- Costs incurred in disposing of an item.
- Any costs incurred in gaining access for repair to any appliance that has been incorporated into fitted units.
- Expenses linked to supplier’s withdrawal of a product.
- Expenses linked to repairs caused by routine service, inspections or installations, or call out charges where an authorized repairer cannot find any fault with the item.
- Items permanently affixed to the home or office.
- Corrosion.
- Any costs other than those specifically covered under the terms of the original manufacturer’s written repair warranty.
- Any accidental damage, including drops, spills, or mishandling.
- Any loss of data, software, or other digital content stored on the product.
- Any use of the product in a manner inconsistent with the user manual or other documentation provided by the manufacturer.
- Any modifications or repairs performed by a third party not authorized by the manufacturer of the product or the manufacturer’s service.
- Any damages caused by natural disasters, including but not limited to lightning, flood, earthquake, or other external causes.
- Any cosmetic damage, scratches, dents, or degradation of materials due to normal wear and tear.
- Any consumable parts such as batteries, unless they are defective due to materials or workmanship.