Jakub Raduszewski

Limits for local transfers in GBP

1. Transfers & Currencies
2. Local bank transfers

QuestionWhat are the limits for Pound sterling transfers via Faster Payments system in ZEN?AnswerThe following limits apply to Faster Payments in GBP: Limit period Incoming transactions amount Out...

• Edited October 04, 2024 12:33
• 1 follower
• 0 comments
• 0 votes

RESOLVED. 3.10.2024. Problems with logging in.

1. FAQ
2. Service alerts and maintenance

3.10.2024, 13:25 UTC+2You may be experiencing an error when logging in to the ZEN app. We are aware of this problem and are working to fix it as soon as possible. We will provide an update as soon ...

• Edited October 03, 2024 12:13
• 1 follower
• 0 comments
• 2 votes

New local accounts in RON temporarily unavailable

1. FAQ
2. Service alerts and maintenance

You may have noticed that local RON account numbers for TRANSFOND transfers in Romania are temporarily not granted to newly created accounts that use Romanian documents. We are aware of this proble...

• Edited October 03, 2024 08:58
• 1 follower
• 0 comments
• 0 votes

Using ZEN QR code scanner

1. E-commerce
2. Payer support (ZEN Checkout)

QuestionHow to access the ZEN QR code scanner? What QR codes can I scan with it?AnswerTo scan the ZEN QR code: Log in to the ZEN app. Swipe down on the screen with our mascot.If you're opening the ...

• Edited September 26, 2024 07:52
• 1 follower
• 0 comments
• 0 votes

Does ZEN report to tax authorities?

1. Account management
2. Registration information

Answer As a financial institution under the supervision of the Central Bank of Lithuania, we are legally required to gather and report information to the Lithuanian Tax Authorities, who then share ...

• Edited September 25, 2024 14:18
• 1 follower
• 0 comments
• 0 votes

RESOLVED. 25.09.2024. Problems with logging in.

1. FAQ
2. Service alerts and maintenance

25.09.2024, 11:40 UTC+2 You may be experiencing an error when logging in to the ZEN app. We are aware of this problem and are working to fix it as soon as possible. We will provide an update as soo...

• Edited September 25, 2024 10:52
• 1 follower
• 0 comments
• -1 votes

See your card number, expiry date and CVC

1. ZEN Card
2. Managing ZEN Card

Question Why my card data is not printed on the physical card? How can I see my card number, expiration date and CVC code in the ZEN app? Answer ZEN's physical cards have the Digital First certific...

• Edited September 24, 2024 11:17
• 1 follower
• 0 comments
• 0 votes

Unsubscribing from ZEN marketing notifications

1. Account management
2. ZEN features and settings

Question How can I unsubscribe from ZEN e-mail marketing communication or marketing push notifications from the ZEN app? Answer Unsubscribing from ZEN marketing e-mail messages If you would like...

• Edited September 23, 2024 10:52
• 1 follower
• 0 comments
• -2 votes

RESOLVED. 20.09.2024. Problems with displaying account balance in currency details.

1. FAQ
2. Service alerts and maintenance

20.09.2024, 12:30 UTC+2 You may be seeing a wrong account balance being displayed in the ZEN app after clicking on a specific currency. We are aware of this problem and are working to fix it as soo...

• Edited September 20, 2024 12:13
• 1 follower
• 0 comments
• 0 votes

I can not log in to the ZEN app

1. Account management
2. Account problems

IssueI'm having problems with ZEN app login. How do I troubleshoot issues signing in to the ZEN app?Answer "Oops! Something went wrong" error If you see "Oops! Something went wrong" message when ...

• Edited October 03, 2024 10:59
• 1 follower
• 0 comments
• -8 votes