Jakub Raduszewski
Activity overview
Latest activity by Jakub Raduszewski-
Jakub Raduszewski created an article, Using giveaway codes from ZEN.COM partners
QuestionI have received a giveaway code from ZEN.COM partner. How can I use it? How will I know what is the result?AnswerIf you have received a giveaway code that is supposed to be used in the ZEN....
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Jakub Raduszewski created an article, I see "No channels available" error when making a transfer from ZEN
QuestionWhen making a bank transfer from the ZEN.COM app, I see an error “No channels available”. What should I do?AnswerIf you see an error “No channels available” while trying to make a transfer ...
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Jakub Raduszewski created an article, Confirming ZEN Card payments with 3D Secure
QuestionWhat is 3D Secure (3DS)? Why do I need to confirm some ZEN Card payments on my phone?AnswerAll ZEN Cards support 3D Secure — an extra layer of security for online card payments. It helps co...
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Jakub Raduszewski created an article, Player Statuses in Reward Zone
QuestionHow to check my Player Status in Reward Zone program? What are benefits of higher Player Statuses?AnswerWhen you start collecting Shards in ZEN Reward Zone program, we create a Player Profi...
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Jakub Raduszewski created an article, I did not take the cash from the ATM
QuestionI did not take cash from the ATM in time, and the money was retracted by the ATM. What should I do?AnswerIn case of issues with withdrawing money from the ATM, keep the paper receipt of the...
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Jakub Raduszewski created an article, RESOLVED. 13.05.2025. Problems with ZEN app login.
13.05.2025, 10:50 UTCWe kindly inform you that the problem has been resolved, and it is now again possible to log in to the ZEN app. The account login service is now operating as normal. We sincere...
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Jakub Raduszewski created an article, RESOLVED. 3.04.2025. Problems with cryptocurrency transactions.
3.04.2025, 13:05 UTCWe kindly inform you that the problem has been resolved, and cryptocurrency transactions are working as expected again. We sincerely apologize for any inconvenience caused by th...
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Jakub Raduszewski created an article, Generate statement of fees
QuestionWhat is the statement of fees? How can I download the statement of fees for previous year?AnswerStatement of Fees is a document for individual customers, which shows all fees charged to you...
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Jakub Raduszewski created an article, Adding recipient details for Digital Currency transfers (Travel Rule)
QuestionWhy do I need to provide recipient details for my Digital Currency transfers from ZEN?AnswerTo follow the FATF Travel Rule, which helps make virtual asset transfers safer, our Virtual Asset...
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Jakub Raduszewski created an article, I received a notification about expiring document
QuestionI received a notification that my identity document is expiring soon or has expired. How can I update my document to continue using ZEN?AnswerAs a licensed financial institution, we are obl...