Seeing an error when trying to send a transfer can be confusing. It usually means the recipient’s account can’t receive transfers from ZEN.COM yet, or a specific transfer method isn’t available for your account.
Common reasons for errors when sending a transfer
-
You are trying to send a transfer to an unsupported country.
Not all countries are supported for sending and receiving money with ZEN.COM. To check which countries are available for each transfer method, see the articles below: -
You don’t have an active international account number in ZEN.COM.
In some cases, your account may not yet include an international (SWIFT) account number due to regulatory requirements.
Without it, certain international transfer channels stay unavailable. Learn more about transfer availability in ZEN.COM. -
You are trying to make a transfer to tax offices or government institutions.
If you’re trying to send a payment to a Tax Office or another governmental body, your transfer may fail. These institutions require specific payment formats that ZEN.COM doesn’t support yet. -
The recipient requires your name as the sender.
Some transfers, such as traffic fines, VAT, or income tax payments, can only be accepted if the sender’s full name appears exactly as required by the recipient. If this applies, the “No channels available” message may appear.
What to do next
If none of the above reasons apply, but you still see errors, try updating your ZEN.COM app to the latest version. New updates may restore or fix transfer options automatically.
If one of the situations above fits your case, ask the recipient for another payment method, such as:
- A different bank account number,
- A card payment, or
- A transfer to card number.
If no other payment method is available, the transaction can’t be completed through ZEN.COM for now.
We’re working to support more transfer types.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.