Best Price Cover applies to eligible full-price items bought from physical stores with your ZEN card. The same item must later be available for a lower price at another eligible physical store during the coverage period.
Best Price Cover is provided by Chubb, a global insurance company, and is available with selected ZEN.COM subscription plans for residents of Poland, Czechia, Hungary, Romania, and Lithuania.
When a purchase can be covered
Your purchase may qualify for Best Price Cover if:
- you have an eligible ZEN.COM subscription plan active
- you are a resident of Poland, Czechia, Hungary, Romania, or Lithuania
- you paid for the item with your ZEN card
- you bought it from a physical retail store in Poland, Czechia, Hungary, Romania, or Lithuania
- you find an identical item for a lower price at another eligible physical store
- the price difference is at least 30 EUR
- you submit your claim within 30 days of finding the lower price
Only one claim can be made for each purchased item.
You can generally compare the price with any eligible physical store. If a particular store can’t be used for comparison, Chubb will inform you in writing before you submit your claim.
Which prices can be compared?
The item you find must be identical to the item you bought.
You can’t use prices from:
- liquidation sales
- bankruptcy sales
- closing-down or out-of-business sales
- grey-market items
The refund is calculated using the price of the item itself.
The following are not included in the price comparison:
- warranty costs
- service costs
- instalment charges
- surcharges
What purchases aren’t covered?
Best Price Cover doesn’t cover items that are:
- bought online or through online bidding
- on sale or otherwise discounted
- bought using membership discounts, bulk-order discounts, or during a promotional period
- mobile or cellular phones, including PDA phones
- custom-made or collectible
- defective, second-quality, or substandard
- display items sold below their original price
- bought for business purposes or intended to be used for business
- illegal to own or sold in breach of applicable law
- bought from a retailer identified by the relevant Consumer Council for improper business practices, including another retailer operating from the same location
- motor vehicles or marine craft, including their parts and accessories
- residential, commercial, or industrial property
- livestock, pets, plants, or other living creatures
- consumable items that are normally used up
- services
Best Price Cover also doesn’t cover items whose value normally changes with the market, and that can be traded as commodities, including, but not limited to:
- shares or stock
- securities
- deeds
- bonds
- diamonds
- precious metals or stones
- items made from precious metals or stones
When a claim isn’t covered?
Chubb is not liable for a claim that:
- results from a surcharge
- results from a deliberate act by you
- is connected with illegal activity
- isn’t reported during the coverage period
- is for a price difference of less than 30 EUR per item
For exact definitions and all insurance conditions, see the Best Price Cover Terms.