If you find an eligible item for a lower price after buying it with your ZEN card, you can submit a Best Price Cover claim through Zenefits in the ZEN.COM app.
Keep your proof of purchase and proof of the lower price before starting your claim.
Best Price Cover is provided by Chubb, a global insurance company, and is available with selected ZEN.COM subscription plans for residents of Poland, Czechia, Hungary, Romania, and Lithuania.
How to submit a Best Price Cover claim
- Find the same product for a lower price and keep proof of the lower price.
- Log in to the ZEN.COM app and select "Zenefits" from the bottom menu.
- Tap "Best Price Cover" and open the Chubb Zenefits portal.
- Enter the required claim details and upload your documents.
- Submit your claim for review.
If your claim is approved, the eligible price difference will be refunded directly to your ZEN account.
Before making a claim
Check that:
- you have an eligible ZEN.COM subscription plan active
- you are a resident of Poland, Czechia, Hungary, Romania, or Lithuania
- you paid for the original purchase with your ZEN card
- you bought the item from a physical retail store in Poland, Czechia, Hungary, Romania, or Lithuania
- the lower-priced product is identical to the one you bought
- the price difference is at least 30 EUR
- neither purchase is excluded under the Best Price Cover Terms
- you are submitting your claim within 30 days of finding the lower price
Only one claim can be submitted for each purchased item.
For eligibility details and exclusions, see: What purchases are covered by Best Price Cover?
Full claim conditions are available in the Best Price Cover Terms.