Travel Cancellation Cover can reimburse eligible, non-refundable travel costs if you need to cancel or interrupt a trip because of a covered situation, such as a serious illness, injury, or certain family emergencies.
Travel Cancellation Cover is provided by AXA, a global insurance company, and is available with selected ZEN.COM subscription plans for residents of Poland.
Who can use Travel Cancellation Cover?
Travel Cancellation Cover is available depending on your ZEN.COM subscription plan:
- Good: Travel Cancellation Cover is not available
- Better: Travel Cancellation Cover is not available
- Best: up to 2500 EUR
- ZEN: up to 5000 EUR
Travel Cancellation Cover is currently available only for residents of Poland.
What Travel Cancellation Cover covers
You may be able to claim eligible, non-refundable travel costs if you or someone travelling with you needs to:
- cancel the trip before departure
- interrupt the trip after it has started
The cover applies to you, your spouse or partner, and your children under 25 who are financially dependent on you and travel with you on the same trip.
The reason for cancelling or interrupting the trip must be covered by the Travel Cancellation Cover Terms.
Reasons that are covered
Eligible situations include:
- a serious illness, injury, or death affecting you or a close family member
- a close relative suddenly needing your care
- a serious emergency at your home, such as burglary, fire, or flooding, that requires you to be there
- your travel documents being stolen shortly before your trip
- losing your job through no fault of your own
The ZEN.COM subscription plan includes additional eligible situations. Check the Travel Cancellation Cover Terms for the complete list and conditions.
What costs can be reimbursed?
The cover applies only to eligible costs that you cannot recover from your travel provider or another source.
You must also have paid at least part of the trip with your ZEN card.
Travel Cancellation Cover does not cover every reason for cancelling a trip. For example, it does not cover:
- leave that your employer does not approve
- missing travel documents
Other exclusions and conditions may apply. Check the Travel Cancellation Cover Terms for the complete details.
How to make a Travel Cancellation Cover claim
If you need to cancel or interrupt your trip, keep your booking details, proof of payment, and documents confirming the reason.
You can then submit your claim through AXA's contact details available in the ZEN.COM app. If AXA approves the claim, eligible costs are reimbursed directly to your ZEN account.
For detailed instructions, see: How to make a Travel Cancellation Cover claim