If you need to cancel or interrupt an eligible trip, you can submit a Travel Cancellation Cover claim. Keep your booking details, proof of payment, and documents confirming the reason for cancelling or interrupting your trip before you start.
Travel Cancellation Cover is provided by AXA, a global insurance company, and is available with selected ZEN.COM subscription plans for residents of Poland.
How to submit a Travel Cancellation Cover claim
- Keep your booking details and proof of payment.
- Prepare documents confirming why you cancelled or interrupted your trip.
- Log in to your ZEN.COM app and select “Zenefits” from the bottom menu.
- Tap “Travel Cancellation Cover” and submit your claim through AXA's contact details.
AXA will review your claim and the documents you provide. If AXA approves your claim, eligible costs are reimbursed directly to your ZEN account.
What to prepare before making a claim
You may need:
- your booking details
- proof that you paid for at least part of the trip with your ZEN card
- documents confirming the reason for cancelling or interrupting your trip
- information showing which costs your travel provider will not refund
Only eligible costs that you cannot recover elsewhere may be reimbursed.
What happens after you submit your claim
AXA reviews your claim and checks whether it meets the Travel Cancellation Cover Terms. If your claim is approved, AXA reimburses the eligible amount directly to your ZEN account.
For coverage limits, eligible situations, and exclusions, see: What is Travel Cancellation Cover?