In most cases, you don’t need to activate your travel and shopping insurance yourself. Your eligible insurance covers activate automatically when you open your ZEN account or switch to a ZEN.COM subscription plan that includes insurance benefits.
This applies to:
- Travel Cancellation Cover
- Personal Liability Cover for Travel
- ATM Anti-theft
- Travel Delay Cover
- Event Ticket Cover
- Best Price Cover
- Rental Car Excess Cover
- Extended Warranty
If you haven’t received an email with your Insurance Certificate, Insurance Terms, Insurance Product Information Document, and any other documents that apply to your cover, follow these steps to check whether your insurance needs to be activated:
- Log in to the ZEN.COM app and select "Zenefits" from the bottom menu.
- Select the travel insurance or shopping insurance cover you want to check.
- Tap the button at the bottom of the screen to start the claim process. If activation is required, the ZEN.COM app will show you the documents you need to accept. You can exit the claim process without submitting a claim.
Make sure the relevant insurance cover is active before making any purchase or transaction that you may later need to claim for. Otherwise, the insurance provider may reject your claim.