We need to understand how you plan to use your ZEN Business account. Where you can, include names, countries, and amounts.
What will you mainly use the account for?
Tell us the main reasons you're opening the account. For example:
- Receiving payments from customers
- Paying suppliers
- Paying salaries
- Holding company money
Who will send and receive money?
- Money coming in: the types of customers who'll pay you and your main business partners
- Money going out: who you'll pay, such as suppliers, contractors, employees, or tax authorities
Which countries and currencies will you use?
List the countries your payments will come from and go to, and the currencies you'll use.
How much money do you expect to move?
Provide your monthly estimates for:
- The total amount of incoming payments
- The total amount of outgoing payments
- The approximate number of transactions
Not sure how to describe your account use?
Ask us directly in the task in the MY.ZEN.COM portal. For other questions, contact ZEN.COM Support using one of the contact methods below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.