How to describe your business and show it’s active

Let us know what your company does. In some cases, we'll also ask you to show that your business is active.

What should your business description include?

• The products or services you offer
• Who your customers are: businesses, consumers, or both
• The countries you operate in
• How you sell, for example through a website, app, marketplace, shop, or direct sales
• Links to your website, app, or social media
• Your main suppliers
• How your company earns money

What if your business hasn't started yet?

Tell us:

• When you plan to start
• What you've done so far, for example, signed contracts or ordered stock
• How you'll use the account before and after you launch

If you have a business plan or signed contracts, upload them too.

Which documents show your business is active?

If we ask for proof, upload any of these:

• Bank statements from your business account showing payments from customers or to suppliers
• Invoices issued to customers or received from suppliers, with payment confirmations
• Contracts with customers or suppliers
• Your latest filed financial statements

What if your latest financial statements are older than 18 months?

Upload your management accounts (internal financial reports) covering the period since your last filed statements.

Not sure what to send?

Ask us directly in the task in the MY.ZEN.COM portal. For other questions, contact ZEN.COM Support using one of the contact methods below.