In some cases, we need to know how an owner of your company built their wealth, or where the money to start your company came from.
We send this request to the person it concerns. Only that person can answer it in the MY.ZEN.COM portal.
How does an owner show the source of their wealth?
First, describe where the wealth comes from. Then upload documents that match that source:
| Source of wealth | Documents to upload |
|---|---|
| Salary or business income | Tax returns, payslips, or employment contract |
| Dividends | Dividend resolution and a bank statement showing the payment |
| Sale of a company or property | Sale agreement and a bank statement showing the money received |
| Inheritance or gift | Deed of inheritance or notarised gift agreement, and confirmation of the transfer |
| Savings or investments | Statements from the savings or investment account |
| Loan | Loan agreement and confirmation that the money was paid out |
How do you show where your company's starting capital came from?
Tell us where the money used to start your company came from. Then upload documents that match that source. You can use the table above or the list in How to show where your company's money comes from?
Not sure which documents to send?
Ask us directly in the task. For other questions, contact ZEN.COM Support using one of the contact methods below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.