We need to confirm where your company is registered and where it actually operates.
Which registered address should you provide?
We read your registered address from the official company registry. Make sure the address in your application is the same.
What if you work from a different address?
Tell us where your business actually operates if:
- Your registered address is a virtual office or your service provider's address
- You work from another place
If we ask for proof, upload one of these documents. It must be recent and in your company's name:
- Lease or rental agreement
- Utility bill
- Other official correspondence
What if you've moved recently?
If the registry hasn't been updated yet, upload confirmation that you've filed the change of address.
Not sure which document to send?
Ask us directly in the task in the MY.ZEN.COM portal. For other questions, contact ZEN.COM Support using one of the contact methods below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.