My card is lost or stolen

Question

What to do if my card is lost or stolen?

Answer

If your card is lost, stolen, or used without your knowledge, please temporarily block your card in the ZEN app, or permanently remove it. Blocking or removing the card prevents unauthorized people from using it. If you have noticed unrecognized transactions made with your lost card in your transaction history, please contact us for further assistance.

Remember

If you delete the card, it will not be possible to undo this action. Click here to see how to order a new card.

See also: I don't recognize a card transaction

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