Question
How does the one-year additional warranty on electronics work?
Answer
When you pay for electronics with your standard ZEN Card, and register your purchased product in the ZEN app, you get an extra 1 year of warranty!
Please note: this article describes the rules of 1 Year of Extended Warranty for standard ZEN Cards. For information about 2 Years of Extended Warranty with ZEN Pro Cards, please click here.
General Rules of ZEN Extended Warranty
The purchase must be fully paid with the standard ZEN Card, for which you received a certificate of insurance at the time of ordering the card. The additional warranty is also available if the purchase is made via Google Pay or Apple Pay with a linked ZEN Card.
The extended warranty is available for new consumer electronics and appliance products purchased from a stationary or online store that have a manufacturer's warranty and be between 12–36 months. The warranty is extended by 12 months.
To take advantage of the Extended Warranty, you need to register your purchased product within 90 days of the transaction in the ZEN app. Click here to learn how to register your products.
The warranty will end if your paid ZEN Plan (Gold, Platinum, Pro, Smart, or Enterprise) is canceled for more than 3 days — after this time, the products will automatically lose the extended warranty.
The warranty is a complementary and free-of-charge benefit connected to paid ZEN plan subscriptions. Please note, that it cannot be purchased or sold separately.
The extended warranty works similarly to the manufacturer's warranty and extends its period. However, it does not cover mechanical damage, etc.
Products have been sold by a company that is registered in the European Union, the United Kingdom, Norway, or Switzerland (other than a Duty-Free Zone).
For an individual account, the extended warranty covers:
- Gold plan — products meeting the conditions described above up to the amount of EUR 1500.
- Platinum plan — products meeting the conditions described above up to the amount of EUR 5000.
- Pro plan (purchases made with standard ZEN Card instead of ZEN Pro Card) — products meeting the conditions described above up to the amount of EUR 5000.
For a business account, the extended warranty covers:
- Smart plan — products meeting the conditions described above up to the amount of EUR 1500.
- Enterprise Plan — products meeting the conditions described above up to the amount of EUR 5000.
How it works
You buy a product covered by a basic manufacturer's warranty with a ZEN Card, register the product in the ZEN app, and we extend the warranty for another 12 months. Equipment covered by the ZEN additional warranty offer are, for example:
- Audio and Video Equipment: This category includes televisions, home cinema projectors, home entertainment systems, cameras, video cameras, GPS systems, and mobile telephones. It also covers a wide range of communication and computing items such as desktop PCs, laptops, monitors, photocopiers, fax machines, scanners, game consoles, modems, notebooks, tablet computers, computer software, and other computer accessories not fully assembled by the manufacturer.
- Electrical Household Appliances: This category encompasses washing machines, tumble/washer dryers, dishwashers, cookers, ovens, refrigerators, vacuum cleaners, clothes irons, toasters, and electric toothbrushes. It also includes electric gardening tools, which are essential for maintaining outdoor spaces.
If, after the expiration of the manufacturer's warranty, your product breaks, report it to our insurer using the instructions in this article.
Detailed insurance conditions can be found here.