Extended Warranty
Protect your purchases and submit warranty claims
14 articles
Extended Warranty
In which countries is ZEN.COM Extended Warranty available?
You can use ZEN.COM Extended Warranty if you live in an eligible country, pay for an eligible product with your ZEN c...
What products can be covered by ZEN.COM Extended Warranty?
You can extend the warranty for many everyday electronics and household appliances you buy directly with your ZEN car...
What is not covered by ZEN.COM Extended Warranty?
Some items and situations aren’t covered by the ZEN.COM Extended Warranty. These exclusions come from the ZEN.COM Ext...
How do 12 months of ZEN.COM Extended Warranty work?
When you pay for electronics with your ZEN card and register the product in the ZEN.COM app, you get an extra 12 mont...
How do 2 years of ZEN.COM Extended Warranty work?
When you buy electronics with your ZEN PRO card and register the product in the ZEN.COM app, you get an extra two yea...
Does the ZEN.COM Extended Warranty work with installment or Buy Now, Pay Later payments?
ZEN.COM Extended Warranty applies only when the full purchase amount is charged directly to your ZEN card. Purchases ...
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Extended Warranty for products purchased before 01.01.2025
Where can I find details of the 1-year ZEN.COM Extended Warranty with AXA?
If you bought an item with a ZEN card before 1 January 2025, your purchase is covered by a 1-year ZEN.COM Extended Wa...
How to request a claim from ZEN.COM Extended Warranty (products purchased before 01.01.2025)
Please note: this article describes the 1-year ZEN.COM Extended Warranty available with ZEN cards before 01.01.2025.
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