How do 2 years of ZEN.COM Extended Warranty work?

When you buy eligible electronics with your ZEN PRO card and register the product in the ZEN.COM app, you can get an extra 24 months of warranty after the manufacturer's warranty expires, at no additional cost.

The 2-year ZEN.COM Extended Warranty is available to ZEN Business customers with an active Smart or Enterprise subscription plan and ZEN Personal customers who still have an active legacy Pro plan.

Who can use the 2-year ZEN.COM Extended Warranty?

To register new products to the 2-year ZEN.COM Extended Warranty, you need:

• ZEN Personal account: An active Pro subscription plan and a ZEN PRO card. This plan and card are no longer available to new customers.
  • If you've already registered products with a ZEN Personal account, you need to keep any eligible paid subscription plan active to maintain their coverage.
• ZEN Business account: An active Smart or Enterprise subscription plan and an active ZEN PRO card.

What you need to qualify

To activate your 2-year ZEN.COM Extended Warranty, make sure that:

• You pay for the entire purchase using your ZEN PRO card, without intermediaries, installment payments, or BNPL services.
• You register each product in the ZEN.COM app within 90 days of buying it. When you register the product, you need to:
  • take a clear photo after you receive and open the packaging
  • upload proof of purchase, such as: receipt (with or without buyer details), named invoice, company invoice
  • enter the correct serial number. The serial number on the service document later used for repair must match the one you registered in the app.

What the ZEN.COM Extended Warranty covers

The 2-year ZEN.COM Extended Warranty:

• Extends the original manufacturer’s warranty by 24 months.
• Covers new products only.
• Applies to items purchased from companies registered in the European Union, the United Kingdom, Norway, and Switzerland. Duty-free zones are excluded.
• Applies only if the manufacturer’s warranty lasts up to 36 months.
• Refunds repair costs up to the value of the product originally purchased with your ZEN card.

For full details, check the ZEN.COM Extended Warranty Terms.

Coverage limits

• You can submit up to two warranty claims per calendar year.
• The total combined value of approved claims can’t exceed 5000 EUR per calendar year.

When the ZEN.COM Extended Warranty ends

The 2-year ZEN.COM Extended Warranty is a free benefit linked to your eligible subscription plan and card.

Your Extended Warranty coverage ends automatically if:

• ZEN Personal account: You cancel your paid subscription plan.
• ZEN Business account: You cancel your eligible paid subscription plan or your ZEN PRO card becomes inactive.

If your coverage ends, all previously registered products lose their Extended Warranty protection, even if their original coverage end dates haven't passed yet.

This benefit can’t be purchased, transferred, or sold.

What happens after the manufacturer’s warranty expires

If your product breaks after the manufacturer’s warranty has ended:

1. Have the repair done in an authorized service center.
2. Follow the instructions described in this guide to submit a request for reimbursement of repair costs.

See also:

• What products can be covered by ZEN.COM Extended Warranty?
• What is not covered by ZEN.COM Extended Warranty?