Information about ZEN Extended Warranty

Question

How does the one-year additional warranty on electronics work?

Answer

When you pay for electronics with your ZEN Card, you get an extra year of warranty, so it's worth buying products using your ZEN Mastercard!

Important

The purchase must be paid in full with the ZEN Mastercard for which you received a certificate of insurance at the time of ordering the card. The additional warranty is also available if the purchase is made via Google Pay or Apple Pay with a linked ZEN Card.

The extended warranty is available for new consumer electronics and appliance products purchased from a stationary or online store that has a manufacturer's warranty of no more than 3 years. The warranty is extended by 12 months.
The store where you shop must be registered in the European Union, Norway, Switzerland, or the United Kingdom.

For an individual account, the extended warranty covers:

  • Gold plan - any product up to EUR 1,500.
  • Platinum plan - any product up to the amount of EUR 5,000.

For a business account, the extended warranty covers:

  • Smart plan - each product up to the amount of EUR 1,500.
  • Enterprise Plan - each product up to the amount of EUR 5,000.

How it works

You buy a product covered by a 2-year basic manufacturer's warranty with a ZEN card, and we extend the warranty for another 12 months. Equipment covered by the ZEN additional warranty offer are, for example:

  • Consumer electronics: audio and video players (including televisions), home theater sets, HiFi systems, cameras, video cameras, GPS navigation systems, smartphones, computers, laptops, tablets, monitors, printers, scanners, photocopiers, game consoles, notebooks,
  • Household appliances: washing machines, dishwashers, dryers, stoves, ovens, refrigerators, vacuum cleaners, irons, toasters, electric toothbrushes, electric garden tools.

If, after the expiration of the manufacturer's warranty, your product breaks, report it to our insurer using the instructions in this article.

Detailed insurance conditions can be found here:

See also: Where can I find Extended Warranty description?

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