Exceeded limit of PIN attempts


I entered the wrong PIN for my card 3 times. What happens to the card? Will I be able to use it?


After entering an incorrect PIN code three times while withdrawing money from an ATM or making a payment. Your card will be temporarily blocked to protect your funds.
The blockade will disappear the next day (from 00:01) allowing you to enjoy using your card again.

If you have forgotten your PIN code, this article explains how you may check it.

If you need to make a payment during a temporary card blockade, you may use another ZEN Physical or Virtual card on your account. ZEN cannot unblock the card earlier due to security reasons.

See also: Order a virtual card

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