Please note: this article describes the 1-year ZEN.COM Extended Warranty available with ZEN cards before 01.01.2025.
- For purchases made after 01.01.2025, see: How to request a claim from ZEN.COM Extended Warranty (products purchased after 01.01.2025)
- For information about 2 Years of ZEN.COM Extended Warranty, please click here.
Claiming your 1 year of ZEN.COM Extended Warranty depends on when you bought the product. Choose the option that matches your purchase date.
Purchase made before 01.01.2025
For products bought before 01.01.2025, claims are handled directly by AXA.
If you’re unsure where to start, the number you need is already in your ZEN.COM app.
How to find AXA’s contact number
If you’re reading this on a device with the ZEN.COM app installed, tap this link to go straight to the Extended Warranty screen, or follow these steps:
- Log in to your ZEN.COM app and select “Zenefits” from the bottom menu.
Business account: select “More ZEN” instead. - Tap “Extended Warranty”.
- Tap the “i” icon in the top-right corner.
- Scroll all the way down and choose “Claim request to AXA”.
You’ll see the insurer’s contact number for your country.
Have these details ready when contacting AXA:
- Individual client: the first 8 digits of your ZEN card and the name of your ZEN.COM subscription plan. This article explains how to check your currently active ZEN.COM subscription plan.
- Business client: the first 8 digits of your card number.
Purchase made on or after 01.01.2025
If your product was purchased on or after 01.01.2025, you can submit your claim directly in the app. See: How to request a claim from ZEN.COM Extended Warranty (products purchased after 01.01.2025)