Please note: this article describes the 1 Year of Extended Warranty for standard ZEN Cards. For information about 2 Years of Extended Warranty with ZEN Pro Cards, please click here.
Answer
Claiming your 1 year of Extended Warranty depends on the date you purchased the product. Please choose the applicable below:
In the event of a claim regarding the 1 year of Extended Warranty with a standard ZEN Card for a product which was purchased before 1.01.2025, it is necessary to contact the insurer (AXA) directly.
Information
If you're viewing this article from a device with ZEN app installed, press this link to go directly to the "Extended Warranty" screen in our app.
The insurer's contact number for your country is available in the ZEN app:
- Log in to the app.
-
Go to the right, to the Zenefits screen, and select the “Extended Warranty” tile.
-
Click the “i” button in the top right corner.
Then scroll all the way down and click “Claim request to AXA”. - The ZEN app will display the insurer's contact number appropriate for your country.
When contacting the insurer, please have the following details ready:
- Individual client — the first 8 digits of your card number and the name of your subscription plan. This article explains how to check your currently active ZEN Plan.
- Business client — the first 8 digits of your card number.