You can manage your ZEN.COM subscription plan anytime so it fits what you need right now. Whether you want more benefits or prefer a lower monthly price, switching is simple. You can see the benefits of each subscription plan here.
To view or change your active subscription plan, or see your next subscription payment date, tap this link on a device with the ZEN.COM app installed, or follow the steps below.
How to check, change, or cancel your ZEN.COM subscription plan
- Log in to your ZEN.COM app and tap your initials in the upper-left corner.
- Tap “Pricing plan”. You will see your active subscription plan and the next billing date.
- Swipe left or right to browse other available subscription plans and their benefits. When you find the one that fits your needs, make sure you have enough funds in your ZEN account to cover the monthly fee for the new subscription plan and confirm the change.
Upgrade to a higher subscription plan
If you upgrade, your new subscription plan activates within a few minutes. The subscription fee for the new plan is charged right away when moving:
- from Good Plan to Better, Best, or ZEN,
- from Better Plan to Best or ZEN,
- from Best Plan to ZEN,
- from Smart (Business) Plan to Enterprise (Business).
You can start using the new subscription plan benefits as soon as the upgrade is active.
Downgrade to a lower subscription plan
If you switch to a lower subscription plan, the change takes effect at the end of your current billing period. You will not be charged extra, and there is no refund for the remaining time. This applies when moving:
- from ZEN Plan to Best, Better, or Good,
- from Best Plan to Better or Good,
- from Better Plan to Good,
- from Enterprise (Business) Plan to Smart (Business).
When the billing period ends and the downgrade is completed, access to higher subscription plan benefits stops.
Information
Subscription plan changes in the ZEN.COM app are available only for standard ZEN.COM subscription plans:
- Personal: Good, Better, Best, ZEN.
- Business: Smart, Enterprise.
If you’re on a special ZEN Business subscription plan and want to change it, contact us through in-app chat on your mobile device or email us at hello@zen.com.
See also:
- What are ZEN.COM subscription plans?
- ZEN.COM Pricing for Individual Clients
- ZEN.COM Pricing for Business Clients