Different types of transactions in ZEN.COM have their own limits. These limits help protect your account and keep your transactions running smoothly. You’ll find all current limit values below.
These limits apply to all ZEN accounts.
Choose a transaction type to see detailed limits:
Can I change my limits?
Most transaction limits in ZEN.COM are fixed and can’t be increased or adjusted. The only exception is the card transaction limit, which you can manage directly in the app.
If you reach a limit, you can:
- Wait until it refreshes (see how limits refresh below)
- Split the transaction into smaller amounts
- Use a different payment method (for example, bank transfer instead of card)
How to check my limits
At the moment, your current usage and remaining limits aren’t visible in the app. To estimate how much you can still use:
- Check your recent transactions in the ZEN.COM app
- Compare them with the limits listed above
How limits refresh
Your limits don’t reset at midnight. They refresh automatically over time:
- Daily limits cover the last 24 hours
- Weekly limits cover the last 7 days
Example: Your weekly limit is 5000 EUR, and you’ve made the following transactions:
19.07, 2:00 PM: 2000 EUR
20.07: no transactions
21.07: no transactions
22.07: no transactions
23.07, 3:30 PM: 2000 EUR
24.07: no transactions
25.07: no transactions
Your remaining limit on 25.07 is 1000 EUR. At 26.07, 2:00 PM, the 2000 EUR transaction from 19.07 drops off, freeing that amount, so your available limit becomes 3000 EUR.
Additional information
Some transactions may be declined later by the merchant.
Even if the payment is reversed, it can still count toward your transaction limit.