Question
How does a free plan trial after opening the ZEN account work? Why was my account charged a monthly subscription fee after creating it?
Answer
When opening a ZEN Personal account, you choose the plan that you want to activate on your account. The app will show the trial period during which you may use ZEN benefits completely for free.
To see when your ZEN Plan Trial ends:
- Log in to the ZEN app.
- Go left — to the screen with main account currencies — then press the Settings button in the top left corner.
- In the ZEN app settings, select the “Pricing plan” button.
- Your currently active plan will appear. Under the plan name, you will see the next monthly subscription fee billing date.
One day before the expiry of your trial period, you will receive a push notification on your device reminding you that ZEN will attempt to collect the fee on the next day. During the trial period, you may change your ZEN Plan to a different one.
If there are enough funds in your ZEN account, when your trial period expires, the first Monthly Subscription Fee will be charged. If there are not enough funds, the subscription will be switched to a Free plan automatically.
See also: What are ZEN subscription plans?