You can request access to the personal data ZEN.COM holds about you, or ask us to delete it. Here’s what you need to know, and how to send your request.
Why we keep your data
As a financial institution, we must follow legal and regulatory rules. This means we keep your personal information only for as long as needed for the purposes in our Privacy Policy, unless the law requires us to keep it longer.
Your rights
Below is a summary of your data protection rights. Some rights apply only in certain situations or jurisdictions:
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Right to be informed.
You can ask how and why your personal data is collected and used. -
Right of access.
You can request a copy of your personal data (also known as a Data Subject Access Request). -
Right to data portability.
You can ask us to transfer the personal information you provided to you, or to a third party, in a machine-readable format where applicable laws allow it. -
Right to restrict processing.
You can ask us to limit how we use your personal data. This right applies only in specific circumstances. -
Right to rectification.
If your information is incorrect, incomplete, or outdated, you can ask us to fix it. We usually do this within one month unless a legal reason prevents it, in which case we’ll explain why. -
Right to object.
In certain cases, you can object to how your data is used. You always have the absolute right to stop your data from being used for direct marketing. -
Right to erasure.
You can ask us to delete your personal data when it’s no longer needed. This is sometimes called “the right to be forgotten.” -
Rights related to automated decision-making.
If a decision about your account was made fully automatically, you can request a human review and share information that supports your case.
If we no longer have a valid reason to process your data, we’ll delete it. In some cases, the law or our contractual obligations require us to keep certain information, so full deletion might not be possible.
How to submit your data request
For security, we need your request in writing, and we must verify your identity first. You can contact us in one of these ways:
By traditional mail
- European Union: ZEN UAB, Konstitucijos av. 18B, LT-09308 Vilnius, Lithuania
- United Kingdom: ZEN UK, Gray’s Inn Road, 344-354, London, England, WC1X 8BP
- Singapore: ZEN SP, Level 35 150 Beach Road, Singapore 189720, Singapore
By email
When you’ll get a response
We’ll reply within 30 calendar days. If your request is complex or involves a large amount of data, we may extend this by up to another 30 days, but we’ll let you know first. We’ll respond in the format you prefer.