If you see an error when adding your ZEN card to a subscription service, you’re not doing anything wrong. Some platforms apply regional rules that affect which cards they accept for recurring payments.
Why this happens
Some subscription services, such as video streaming platforms, music platforms, Google Play, or Apple App Store subscriptions, require the payment card to be issued in the same country as the subscription region.
For example, to buy a Polish Spotify subscription, the service may require a card issued in Poland.
ZEN card may be identified by these services as an international card. Because of this, it may be rejected when you try to add it to certain local subscription services.
What you can do instead
To keep your subscriptions running smoothly, you have two practical options:
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Use a ZEN Travel card or Be Local card for local subscriptions
ZEN Travel cards and Be Local cards can be set up for specific countries. This makes them suitable for subscription payments tied to a local market. -
Contact the subscription service’s support team
Some platforms can manually allow international cards if you ask them to add it to your billing details.