ATM Anti-Theft can reimburse cash stolen from you shortly after an ATM cash withdrawal using your ZEN card. The coverage applies if you are robbed or mugged and physically injured within 500 meters of the ATM and within 1 hour of the withdrawal.
ATM Anti-Theft is provided by Chubb, a global insurance company, and is available with selected ZEN.COM subscription plans for residents of Poland, Czechia, Hungary, Romania, and Lithuania.
Who can use ATM Anti-Theft?
ATM Anti-Theft is available depending on your ZEN.COM subscription plan:
- Good: ATM Anti-Theft is not available
- Better: up to 100 EUR
- Best: up to 250 EUR
- ZEN: up to 500 EUR
The maximum reimbursement applies per incident and in any 365-day period.
What ATM Anti-Theft covers
You may be eligible for reimbursement if all of these conditions are met:
- You have an eligible ZEN.COM subscription plan active.
- You withdrew the cash from an ATM using your ZEN card.
- You were robbed or mugged within 1 hour of the withdrawal.
- The robbery or mugging happened within 500 meters of the ATM.
- You sustained a physical injury as a result of the robbery or mugging.
- The cash you withdrew was taken during the incident.
The reimbursement is limited to the amount of cash that was stolen and cannot exceed the limit available with your subscription plan.
What isn't covered?
ATM Anti-Theft doesn't cover:
- cash withdrawn more than 1 hour before the robbery or mugging
- cash that wasn't withdrawn using your ZEN card
- a robbery or mugging that happened more than 500 meters from the ATM
- an incident where you didn't sustain a physical injury
- intentional acts or fraudulent misrepresentation by you or your family members
- liability or damages involving third parties
- loss or damage to anything other than the cash withdrawn from the ATM
Keep your ATM withdrawal details, police report, and documents confirming your injury, as you'll need them when making a claim.
For complete coverage conditions and exclusions, check the ATM Anti-Theft Terms.