Travel Agency Failure Assistant helps you recover money you paid with your ZEN card if a travel agency or tour operator goes bankrupt or doesn't provide the service you paid for.
The service is provided by ZEN Care.
Who can use Travel Agency Failure Assistant?
Travel Agency Failure Assistant is available depending on your ZEN.COM subscription plan:
- Good: Travel Agency Failure Assistant is not available
- Better: Travel Agency Failure Assistant is not available
- Best: Travel Agency Failure Assistant is available
- ZEN: Travel Agency Failure Assistant is available
How to use Travel Agency Failure Assistant
If your travel agency or tour operator goes bankrupt or doesn't provide the service you paid for, ZEN Care can help you recover the amount paid with your ZEN card.
To learn how to request help, see: How to get help with a purchase using ZEN Care Shopping Protection