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    ZEN Care Shopping Protection

    Get help with damaged, missing, or incorrect items

    5 articles

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    ZEN Care Shopping Protection

    How to get help with a purchase using ZEN Care Shopping Protection If something went wrong with a purchase you made with your ZEN card and the seller isn’t responding, ZEN Care Shoppin... What is Airline Failure Assistant? Airline Failure Assistant helps you recover money you paid with your ZEN card if your airline goes bankrupt or stops ... What is Travel Agency Failure Assistant? Travel Agency Failure Assistant helps you recover money you paid with your ZEN card if a travel agency or tour operat... How to make a complaint to ZEN.COM If something didn’t work as expected, we want to help you fix it as quickly as possible. Start by contacting our Supp... How to cancel a complaint or ZEN Care Shopping Protection report If you’ve changed your mind about a complaint or a ZEN Care Shopping Protection report, you can cancel it at any time...

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    UAB ZEN.COM is a licensed e-money institution under the supervision of the Bank of Lithuania, operating on the basis of a single passport rule in all 30 countries of the European Economic Area. Registration number 304749651, VAT ID LT100011714916. License number LB000457. Company address: Konstitucijos av. 18B, LT-09309 Vilnius, Lithuania ZEN-UK Limited, trading as “ZEN” and “ZEN.COM” is a licensed e-money institution under the supervision of the Financial Conduct Authority, with registration number 13953648, VAT ID LT100011714916. License number 1000019. Company address: 344-354, GRAY’S INN ROAD, WC1X 8BP, London ZEN.COM PTE. LTD. is a licensed major payment institution under the supervision of the Monetary Authority of Singapore. Registration number 201829417D. Company address: 100 Tras Street, Singapore, 079027, Singapore.