Question
What are all kinds of limits possible when I use ZEN?
Answer
The following limits apply to all ZEN clients:
If you have used Ukrainian Passport, or Ukrainian ID Card to register your ZEN account, the following limits will apply to you:
| Transaction type | Maximum limits (can not be changed)** |
|---|---|
| Top-up | €3000 per day, €7500 per week* |
| Incoming bank transfers (SWIFT/SEPA/Internal/Local/PrivatMoney) or ZEN Buddies transfers | €3000 per day, €10000 per week |
| Outgoing bank transfers (SWIFT/SEPA/Internal/Local/PrivatMoney) or ZEN Buddies transfers | €6000 per day, €20000 per week |
| Outgoing card transfers | €3000 per day, €7500 per week |
| Outgoing crypto transfers | €3000 per day, €7500 per week |
| Card transactions (purchases and ATM withdrawals) | €2000 per day, €5000 per week |
* These are the standard top-up limits, but they can be lower or higher depending on how and how long you use ZEN services. If your top-up has been rejected, we recommend that you try again for a smaller amount or use a bank transfer.
** The daily limit counts transactions made during the current day and is reset after midnight (00:00 GMT). Weekly limit counts transactions made by the client in the previous 7 days, taking into account the current day, and is also recalculated after midnight (00:00 GMT).
For example, a client has a limit of €20000 and as of 11:00 on 25.07 has made transactions in the previous 7 days:
19.07 - €10000
20.07 - no transactions
21.07 - no transactions
22.07 - no transactions
23.07 - €5000
24.07 - no transactions
25.07 - no transactions
The remaining limit, which can be used by the client on 25.07, is €5000. Assuming that on 25.07 they did not perform any new transactions, then on 26.07 at 00:00, their available limit will change from €5000 to €15000, as the transactions performed on 19.07 are no longer included in the previous seven-day period.
Information
Please keep in mind that rejected transactions that were first approved in our system (for example, card payments rejected by the merchants after some time) also count towards this limit.