To accept online payments with ZEN Payment Gateway, your website must meet the requirements below. Check them before you apply. If something is missing, we'll ask you to add it before we activate payments.
What information must your website show?
- Your company's legal name and registered address
- Your company registration number
- A contact email address and phone number
- Terms and conditions
- A refund and cancellation policy, including timeframes
- Delivery or service timeframes
- A privacy policy
- The transaction currency, shown before payment
- Any countries you don't sell to
- How customers can make a complaint
Which company must be named on your website?
The company named on your website and in your terms must be the company that applies for a ZEN Business account.
If it's another company in your group:
- Upload the agreement between the two companies
- Tell us which company handles customer refunds
What must customers see at checkout?
Before customers enter their card details, they must clearly see the price, currency, and total amount. Your terms must also be available before they pay.
Which name will customers see on their card statement?
The name on your customers' card statements should match the brand they bought from. If they don't recognise the name, they're more likely to dispute the payment.
What if you sell age-restricted products or only in some countries?
Your website must block access:
- For customers under the required age, if you sell age-restricted products
- From other countries, if you're allowed to sell only in certain countries
Not sure if your website meets the requirements?
Ask us directly in the task in the MY.ZEN.COM portal. For other questions, contact ZEN.COM Support using one of the contact methods below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.