To accept online payments with ZEN Payment Gateway, we need to check your domains and see how customers buy from you.
Which domains should you tell us about?
List every domain where you'll accept payments with ZEN Payment Gateway, including country versions of your store.
If you want to add a new domain later, tell us before you start accepting payments there. We need to review it first.
How do you show that you control a domain?
If the domain owner isn't visible in public records, confirm it in one of these ways:
- Add a DNS TXT record with the value we send you
- Upload a file to the location we send you
- Send us an email from an address on that domain, from a person authorised to represent your company
- Upload the invoice from your domain registrar issued to your company
How do we test your purchase journey?
We need to see the full purchase journey, from the product page to the payment confirmation.
If you can, create a test account on your store and send us its login details. This lets us make a test transaction ourselves. If that isn't possible, send a video recording of the full journey instead.
If you sell through an app, also send links to your app in the app stores.
Not sure how to set up test access?
Ask us directly in the task in the MY.ZEN.COM portal. For other questions, contact ZEN.COM Support using one of the contact methods below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.