You can update your residential address directly in the ZEN.COM app. Depending on the change, you may be asked to verify your new address.
Changing your country of residence
For security reasons, you can’t change your country of residence within 90 days of creating your account or changing your country of residence. If this period hasn’t passed yet, try again later.
Change your residential address
- Log in to the ZEN.COM app and tap your initials in the upper-left corner.
- Select “My details”, then tap your current residential address.
- Enter your new country, street name, house or apartment number, postal code, and city or town.
- Review your details and confirm the change.
Verify your new address if requested
You may need to provide proof of address to confirm your new details. If so, follow the instructions in the ZEN.COM app to upload your document.
Accepted documents usually include:
- Driver's license
- Bank or credit card statement from the last 3 months
- Utility bill from the last 3 months
- Mortgage statement from the last 12 months
- Government letter from the last 12 months
The exact list of supported documents appears in the ZEN.COM app and may differ depending on your country.
If you have trouble saving your new address, contact our support team.