Information
Cash deposit services are available only to customers of ZEN.COM UAB. If your account is with ZEN-UK Limited or ZEN.COM PTE. LTD., you won’t be able to use these services.
You can deposit cash into your ZEN account while shopping in supported stores in Poland, such as Żabka, Dino, Netto, MOL, and Empik. It’s a convenient way to top up your account without looking for an ATM.
Before you start
In-store cash deposits are currently available in Poland in Żabka, Dino, Netto, MOL, and Empik.
Fee: No ZEN.COM fee for deposits in stores
Daily limit: 1 000 PLN per card
You can use a physical or virtual ZEN Card to make an in-store cash deposit.
How to deposit cash in-store
- During checkout in a supported store, tell the cashier you want to make a cash deposit to your card.
The cashier may ask for your ID. - If this is your first deposit with this ZEN Card, let the cashier know. They need to verify your identity before processing the deposit. Each ZEN Card needs to be verified separately.
- Use your physical or virtual ZEN Card in the card reader.
- Hand the cash to the cashier and confirm the deposit.
- Keep the printed receipt in case you need to check the deposit later.
The money should appear in your ZEN account within about an hour.
If the deposit does not appear
If the money does not appear in your ZEN account after an hour, contact ZEN Support and attach a photo of the printed receipt from the store. We’ll check what happened and help you sort it out.
Cash deposits with ZEN PRO Cards
ZEN PRO Cards are not currently supported for in-store cash deposits. Use another ZEN Card instead.
To learn about other ways to deposit cash to your ZEN account, check: How to deposit cash to ZEN account