Travel Delay Cover can help with unexpected costs when your journey is disrupted by a long delay, delayed baggage, a missed connection, or a delay that forces you to abandon your trip.
Travel Delay Cover is provided by Chubb, a global insurance company, and is available with selected ZEN.COM subscription plans for residents of Poland, Czechia, Hungary, Romania, and Lithuania.
Who can use Travel Delay Cover?
Travel Delay Cover is available depending on your ZEN.COM subscription plan:
- Good: Travel Delay Cover is not available
- Better: Travel Delay Cover is not available
- Best: up to 400 EUR
- ZEN: up to 1000 EUR
For Best and ZEN plans, this is one shared limit for Trip Delay, Baggage Delay, Missed Connection, and Missed Departure. Claims across these coverage types count towards the same limit.
The cover can apply to:
- the ZEN cardholder
- their spouse or unmarried partner living at the same address
- their children
- their ascendants and descendants who have a permanent disability of at least 80%, hold a disability card, and live at the same address as the cardholder
Eligible family members are covered when they travel together with the ZEN cardholder.
What Travel Delay Cover includes
Travel Delay Cover includes four types of protection:
-
Trip Delay: help with eligible costs when your flight is delayed for at least 8 hours.
See: What is Trip Delay cover? -
Baggage Delay: help with essential purchases when your checked baggage is delayed on your outward journey for at least 12 hours.
See: What is Baggage Delay cover? -
Missed Connection: help with eligible costs when your covered flight arrives late and you miss a confirmed onward connection.
See: What is Missed Connection cover? -
Missed Departure: help with eligible prepaid travel and accommodation costs when a qualifying delay lasts at least 24 hours, and you abandon your trip abroad.
See: What is Missed Departure cover?
Full conditions, limits, and exclusions are available in the Travel and Lifestyle Benefits Terms.
See also: How to make a Travel Delay Cover claim