This usually means you’re trying to log in with a different phone number than the one linked to your ZEN account.
What to do
- Try logging in with the phone number you previously used for your ZEN account.
- If you don’t remember which phone number you used or no longer have access to it, see: I no longer have access to my old phone number
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.