These errors can appear if the ZEN.COM app can’t connect properly, your app or device software needs an update, or there’s a temporary service issue.
What to do
Try these steps in order. After each step, try logging in again:
- Check the ZEN.COM service status page for any current issues.
- Turn off VPN or proxy if you’re using one.
- Update the ZEN.COM app to the latest version.
- Update your device’s operating system.
- Restart your device.
- Reinstall the ZEN.COM app.
Reinstalling the app doesn’t delete your ZEN account. It only removes the app files from your device, and you can log in again after reinstalling it.
If the issue continues after these steps, contact ZEN.COM Support and attach:
- a screenshot of the error
- the phone number you use to log in
- your device model
- your operating system version
- your ZEN.COM app version
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.