This error usually means the ZEN.COM app can't connect to the server. It may be caused by an internet connection issue or a temporary service issue.
What to do
Try these steps to restore the connection:
- Make sure Airplane Mode is turned off.
- Check your internet connection by opening another website.
- Switch between Wi-Fi and mobile data to see if either connection works.
- Turn off your VPN or proxy if you're using one.
- Make sure your device's operating system and the ZEN.COM app are updated to the latest versions.
After each step, try logging in again.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.