A virtual ZEN card lets you pay online and in-store, withdraw cash, and use your card anywhere card payments are accepted. You can start using it right away without waiting for delivery or worrying about losing or damaging a plastic card.
Before you start
- Card availability: Card ordering may not be available if you live outside the EEA.
- Card ordering fees: Depending on your ZEN.COM subscription plan and the number of cards you've already ordered, a 4.99 EUR fee for issuing a virtual card may apply. You'll see any applicable fee before confirming your order.
- Card renewal: If your current card is expiring soon, you don't need to order a new one. Learn more about renewing ZEN cards.
If you're reading this article on a device with the ZEN.COM app installed, open the card ordering screen directly.
Order a new virtual card in the app
- Log in to your ZEN.COM app, select "Cards" from the bottom menu, and tap the "Add more cards" button at the bottom of the screen.
- Choose whether to browse main cards (cards available with your ZEN.COM subscription plan) or special cards (cards with unique features or editions created with our partners).
- Select "Virtual" to see which cards are available to you. Some cards are available only with specific subscription plans. Learn more about available ZEN card colors.
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Choose whether your card should include Reward Zone, if this option is available. Then follow the in-app instructions to select your card's country or countries, if required.
You can't change your country selection later. The list of available countries may change over time.
- Review your order summary and any applicable fees, then tap "Confirm and order". You can't change your selected card after confirming.
- Choose a 4-digit card PIN and enter it again to confirm. You can view your card PIN later in the app.
That's it. Your virtual card is ready to use right away.
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