A physical ZEN card lets you pay in shops, withdraw cash, and use your card anywhere card payments are accepted. You can order it directly in the ZEN.COM app and have it delivered to your chosen address.
Before you start
- Card availability: Card ordering may not be available if you live outside the EEA.
- Card ordering fees: Depending on your ZEN.COM subscription plan and the number of cards you've already ordered, a 9.99 EUR fee for issuing a physical card may apply. You'll see any applicable fee before confirming your order.
- Card renewal: If your current card is expiring soon, you don't need to order a new one. Learn more about renewing ZEN cards.
If you're reading this article on a device with the ZEN.COM app installed, open the card ordering screen directly.
Order a new physical card in the app
- Log in to your ZEN.COM app, select "Cards" from the bottom menu, and tap "Add more cards" at the bottom of the screen.
- Choose whether to browse main cards (cards available with your ZEN.COM subscription plan) or special cards (cards with unique features or editions created with our partners).
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Select "Physical" to see which cards are available to you. Some cards are available only with specific subscription plans. Learn more about available ZEN card colors.
If you don't see the "Physical" option, you can order a virtual ZEN card instead.
- Choose whether your card should include Reward Zone, if this option is available. Then follow the in-app instructions to select your card's country or countries, if required.
- You can't change your country selection later. The list of available countries may change over time.
- If your card supports additional countries, you'll need to insert your physical card into an ATM or payment terminal to use this feature. It doesn't work with contactless payments.
- Check your delivery address. Your home address is selected automatically. To send your card somewhere else, tap the edit button. The app will check your address and let you know if any details are missing.
- Review your order summary and any applicable fees, then tap "Confirm and order". You can't change your delivery address after confirming.
- Choose a 4-digit card PIN and enter it again to confirm. You can view your card PIN later in the app.
That's it. You'll see an order confirmation and an estimated delivery date on the screen.
Keep in mind
For your security, activate your card only after it arrives. This helps keep your money safe. You'll also need to confirm your first transaction with your card PIN.
How cards are delivered
- Your card will be sent to your chosen address via Polish Post, Nova Post, FedEx, or DHL. Delivery to pickup points or parcel lockers isn't available.
- You can track your delivery in the ZEN.COM app if your card is sent to a Polish address via FedEx or DHL. Your tracking number will appear within 2 business days of ordering.
- Tracking isn't available for deliveries outside Poland, including cards sent via Polish Post (Poczta Polska), Nova Post, or DHL Global Mail.
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