Usually, logging in to your ZEN.COM app is quick. You enter your phone number, receive a one-time password by text message (SMS), and confirm with your passcode.
If the SMS doesn’t arrive, you can choose WhatsApp instead. This helps you log in without waiting or retrying multiple times.
To receive your one-time password via WhatsApp, the phone number linked to your ZEN account must be registered on WhatsApp. You can learn more about registering your number on WhatsApp on their website (external link).
How to receive a ZEN.COM one-time password via WhatsApp
- Open the ZEN.COM app and start logging in by entering your phone number.
- Wait a few seconds for the SMS with your one-time password.
- Tap "Resend" and choose "WhatsApp" from the list.
- Check WhatsApp. You’ll receive your one-time password within a few seconds.
- Enter the code in the ZEN.COM app to continue logging in.
Countries where WhatsApp login is available
You can receive your ZEN.COM one-time password via WhatsApp in the following countries:
Argentina, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Malaysia, Malta, Mexico, Netherlands, Philippines, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine
Important to know
ZEN.COM does not provide customer support via WhatsApp. If you need help, please use the contact options available below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.