ZEN Cards

What is a ZEN PRO Card? A ZEN PRO Card is a payment card that gives you access to extra benefits when you pay and shop, while keeping everyda... When should I use a ZEN PRO card, ZEN card, or ZEN Travel card? Use the ZEN PRO card worldwide for purchases related to your business or professional activity and to earn rewards in... How to use a ZEN Card Your ZEN Card works like a standard debit card. You can use it for everyday payments, online shopping, and cash withd... What benefits do I get when I use a ZEN Card? Using a ZEN Card gives you more flexibility when you pay, shop, or manage money. You can spend in multiple currencies... What is a physical card? A ZEN physical card is a plastic card linked to your account. You can use it for everyday payments online, at POS te... What is a virtual card? A ZEN virtual card is available immediately, so you can start paying without waiting for a physical card to arrive. Y... Show more

How to order a physical ZEN card A physical ZEN Card lets you pay in shops, withdraw cash, and use your card anywhere card payments are accepted. You ... How to order a virtual ZEN card A virtual ZEN Card lets you pay online and in-store, withdraw cash, and use your card anywhere card payments are acce... Where can the ZEN physical card be delivered? You can order a ZEN physical card if your delivery address is in one of the supported regions listed below. During ch... My ZEN card did not arrive Waiting for a physical card that hasn't been delivered yet? Let’s check a few things step by step and see what you ca... How many ZEN Cards can I have active at once? You can have up to 10 virtual cards and 10 physical cards active on your ZEN account at the same time.If you’ve alrea... Show more

What are the fees for using a ZEN card? Using your ZEN Card for everyday payments is free. You can pay in stores or online without any fees charged by ZEN.CO... Why do I need to confirm some ZEN Card payments? When you pay online with your ZEN Card, you may sometimes be asked to confirm the payment on your phone. This is part... My ZEN card payment is pending Seeing a card payment marked as pending can feel unsettling, especially when your balance looks lower than expected. ... My ZEN Card payment amount changed Sometimes a merchant can update the amount of a card payment if the final cost of the goods or services changes after... I see two or more ZEN card payments for the same purchase If you see two or more payments for a single ZEN card purchase, or multiple identical pending card payments in the ZE... I don't recognise a card payment in my transaction history Do you see a card payment you don’t recognise? Let’s help you secure your account and check what happened.Step 1: Sec... Show more

How to activate your ZEN Card Activating your ZEN Card only takes a moment and helps keep your money safe. This guide shows you when and how to act... How to see your ZEN Card number, expiry date and CVC Some ZEN Cards do not have the card number, expiry date, or CVC printed on them. This is intentional and does not lim... How to change card limits You can adjust your card limits anytime in the app. This helps you stay in control of daily spending and cash withdra... How to temporarily lock your ZEN Card If something feels off, or you just want a quick safety pause, you can temporarily lock your ZEN Card. This gives you... How to unlock your ZEN Card If your ZEN Card is blocked, it does not always mean there is a problem. In many cases, you can unlock it yourself in... How to remove your ZEN Card You can remove a ZEN Card in the app if you no longer need it or if it's lost. This article explains how to delete a ... Show more

How to add your card to Apple Pay Adding your ZEN Card to Apple Pay lets you pay quickly and securely with your iPhone or Apple Watch. Once it’s set up... How to pay with Apple Pay Once you add your ZEN Card to the Wallet app on your Apple device, you can pay with Apple Pay anywhere you see the A... I can't add my card to Apple Pay If you can’t add your ZEN Card to Apple Pay, it’s usually due to device settings, regional limits, or Apple account r... Is Apple Pay safe to use? Yes. Apple Pay is designed to keep your payments private and protected. It adds an extra layer of security compared t... Show more

How to add your card to Google Pay Adding your ZEN Card to Google Pay lets you pay quickly and securely with your Android device. Once it’s set up, you ... How to pay with Google Pay You can pay with your ZEN Card using Google Pay straight from your Android phone. Once your card is added, you’re rea... I can't add my card to Google Pay Seeing an error when you try to add your ZEN Card to Google Pay? In most cases, this comes down to device settings or... Is Google Pay safe to use? Yes. Google Pay is designed to protect your card details and keep your payments private, so you can pay quickly witho... Show more

How to add your ZEN card to Garmin Pay Want to pay with your Garmin wearable instead of reaching for your wallet? With Garmin Pay, you can pay quickly and s... How to pay with Garmin Pay You can pay with Garmin Pay using a supported Garmin device and your ZEN Card. Once your card is added, you can make ... Show more

How to add your ZEN card to Xiaomi Pay Want to pay with your Xiaomi wearable instead of reaching for your wallet? With Xiaomi Pay, you can pay in stores str... How to pay with Xiaomi Pay You can pay with Xiaomi Pay using a supported Xiaomi wearable device and your ZEN Card. Once your card is added, you ... Show more