Question
What documents should a citizen of Ukraine use to open an account with ZEN? Is it possible to open ZEN account in all regions of Ukraine?
Answer
To open an account with ZEN:
- If you are a resident of Ukraine* or other jurisdictions allowed to open a ZEN account, but do not yet have a temporary or permanent residence permit, you must use your Ukrainian biometric identity card or a Ukrainian international passport (for traveling abroad). You cannot open an account with ZEN using a non-biometric Ukrainian passport ("booklet passport"), driver's license, or a residence permit in Ukraine.
- If you reside in other jurisdictions allowed to open a ZEN account and have a temporary or permanent residence permit in them, you should use this permit.
* Keep in mind that there are restrictions on opening accounts for customers from non-government-controlled areas, including Donetsk, Luhansk, Zaporizhzhia, and Kherson regions. More information may be found here (external link).