If you received an invitation to the new plans voucher offer, you can get up to 4 vouchers from selected brands by spending the required amount with your ZEN card issued by Mastercard between 20 October and 2 November 2026 and moving to an eligible new subscription plan.
The number and value of your vouchers depend on your country, your previous subscription plan, and the plan you have on 2 November 2026.
You don't need to register for the offer. Participation is automatic if you meet the conditions below.
Who can take part?
You can take part if you:
- have a ZEN Personal account and are at least 18 years old
- are a tax resident of Poland, Romania, Czech Republic, Hungary, Italy, France, the Netherlands, Bulgaria, Portugal, Germany, Spain, Lithuania, or Slovakia
- received an invitation to the voucher offer from ZEN.COM by e-mail
- have an active physical or virtual ZEN card issued by Mastercard
ZEN cards issued by Visa don't qualify for this offer.
The voucher pool is limited and available on a first-come, first-served basis. If the pool runs out, you'll receive an e-mail from ZEN.COM.
How to qualify for the vouchers
- Spend the required amount between 20 October and 2 November 2026. Pay with your ZEN card issued by Mastercard and reach the spend threshold for your country. Purchases you make while you're still on your previous subscription plan also count.
- Be on an eligible new subscription plan on 2 November 2026. Your eligible plans and the number of vouchers you can receive depend on your previous subscription plan. See the section How many vouchers can I get?
- Keep your account open and stay on the same subscription plan or a higher one. You need to meet this condition on the later eligibility dates to receive all voucher installments you're eligible for.
What is the spend threshold in my country?
The amount you need to spend and the value of your vouchers depend on your country.
- Poland: Spend at least 2,000 PLN. Each voucher is worth 50 PLN, up to 200 PLN in total. Available brands: Allegro, Zalando.
- Romania: Spend at least 2,500 RON. Each voucher is worth 50 RON, up to 200 RON in total. Available brands: Ozone.ro, eMag.
- Czech Republic: Spend at least 12,500 CZK. Each voucher is worth 500 CZK, up to 2,000 CZK in total. Available brands: Zalando, Adidas.
- Hungary: Spend at least 200,000 HUF. Each voucher is worth 10,000 HUF, up to 40,000 HUF in total. Available brands: eMag, Zalando.
- Italy: Spend at least 500 EUR. Each voucher is worth 25 EUR, up to 100 EUR in total. Available brands: Amazon.it, Zalando.
- France: Spend at least 500 EUR. Each voucher is worth 25 EUR, up to 100 EUR in total. Available brands: Amazon.fr, Zalando.
- Netherlands: Spend at least 500 EUR. Each voucher is worth 25 EUR, up to 100 EUR in total. Available brands: Bol.com, Zalando.
- Bulgaria: Spend at least 500 EUR. Each voucher is worth 25 EUR, up to 100 EUR in total. Available brands: Ardes, Decathlon.
- Portugal: Spend at least 500 EUR. Each voucher is worth 25 EUR, up to 100 EUR in total. Available brands: Amazon, Zalando.
- Germany: Spend at least 500 EUR. Each voucher is worth 20 EUR, up to 80 EUR in total. Available brands: Amazon.de, Zalando.
- Spain: Spend at least 500 EUR. Each voucher is worth 20 EUR, up to 80 EUR in total. Available brands: Amazon.es, Zalando.
- Lithuania: Spend at least 500 EUR. Each voucher is worth 20 EUR, up to 80 EUR in total. Available brands: Zalando, Maxima.
- Slovakia: Spend at least 500 EUR. Each voucher is worth 20 EUR, up to 80 EUR in total. Available brands: Alza.sk, Zalando.
How many vouchers can I get?
The number of vouchers depends on your previous subscription plan and the new subscription plan you have on 2 November 2026.
Find your previous subscription plan below to check how many vouchers you can receive.
If you previously had the Free plan
- Better: 1 voucher
- Best: 2 vouchers
- ZEN: 4 vouchers
If you previously had the Gold plan
- Better: 2 vouchers
- Best: 3 vouchers
- ZEN: 4 vouchers
If you previously had the Pro plan priced in PLN
- Better: 1 voucher
- Best: 2 vouchers
- ZEN: 4 vouchers
If you previously had the Pro plan priced in EUR
- Better: Not eligible
- Best: 2 vouchers
- ZEN: 4 vouchers
If you previously had the Platinum plan
- Better: Not eligible
- Best: Not eligible
- ZEN: 4 vouchers
Good doesn't qualify for a voucher reward, regardless of your previous subscription plan.
You can receive a maximum of 4 vouchers per person. Changing to a higher subscription plan after 2 November 2026 doesn't increase your reward.
When will I get my vouchers?
We check your eligibility on 2 November 2026, 2 December 2026, and 2 January 2027.
You'll receive each voucher installment within 21 business days of the relevant eligibility date.
The delivery schedule depends on how many vouchers you qualify for:
- 1 voucher: 1 voucher after the eligibility check on 2 November 2026.
- 2 vouchers: 1 voucher after 2 November and 1 after 2 December 2026.
- 3 vouchers: 1 voucher after each eligibility check on 2 November, 2 December 2026, and 2 January 2027.
- 4 vouchers: 1 voucher after 2 November, 1 after 2 December 2026, and 2 after 2 January 2027.
For each installment, you'll receive an e-mail with a link to choose your voucher brand.
The link is valid for 90 days. If you don't choose your brand within this time, you'll lose that installment.
What doesn't count toward the spend threshold?
The following transactions don't count:
- transfers and top-ups, including top-ups to digital wallets such as Revolut or SkyCash
- gift cards, e-vouchers, and prepaid cards
- cryptocurrency, currency exchange, and securities transactions
- gambling, betting, and lotteries
- insurance premiums, taxes, and fines
- fees and ATM withdrawals
- purchases that are refunded, cancelled, or charged back
What else should I know?
- You can receive only one reward per person, regardless of how many ZEN accounts or cards you have.
- The voucher pool is limited and available on a first-come, first-served basis. If the pool runs out, we'll notify you by e-mail.
- Participation is automatic if you meet the offer conditions. If you don't want to take part, contact us at hello@zen.com or through the in-app chat. Opting out doesn't change your subscription plan.
For all conditions, see the Plan Migration Voucher Promotion terms here.
I didn't receive my voucher
If you expected a voucher but haven't received the email, check the following:
- Invitation: Did you receive an invitation to the voucher offer from ZEN.COM?
- Card: Did you pay with a ZEN card issued by Mastercard, not a Visa?
- Spending: Did you reach your country's spend threshold between 20 October and 2 November 2026, excluding refunded transactions and purchases that don't qualify?
- Subscription plan: Were you on a new subscription plan that qualified based on your previous plan on 2 November 2026?
- Delivery time: Have more than 21 business days passed since the relevant eligibility date?
- Account and plan status: Did you keep your account open and stay on the same subscription plan or a higher one?
My voucher code doesn't work
Contact the brand that issued your voucher first and follow its voucher terms.
If the brand can't resolve the problem, contact us at hello@zen.com or through the in-app chat.
I met the conditions but didn't receive the e-mail
Contact us at hello@zen.com or through the in-app chat.
We respond to promotion complaints within 14 calendar days.